eMagin: Once Burned Twice Shy
Sunday, November 30, 2014
It’s No Game: Gamification Is Transforming the Call Center (Fighting Distraction and Providing Prompts, Real-Time Feedback, Milestones, Attainable Goals, Head Mounted Display a Perfect Fit)
http://img.seriousgamesinternational.com/pdf/CallCenter_Whitepaper.pdf
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